At Accurate Fishing Store, we engineer our fishing gear to withstand the toughest conditions. We stand behind every reel, rod, and combo with the same precision and confidence that you bring to the water. However, we understand that sometimes a product may not meet your exact expectations. Our Returns & Exchanges policy is designed with the discerning angler in mind—straightforward, fair, and built on trust.

Policy Overview

We offer a 15-day return or exchange window from the date you receive your order. Items must be in new, unused condition with all original packaging, tags, and accessories included. For your safety and ours, certain items cannot be returned (see section below).

Step-by-Step Return & Exchange Process

1

Initiate Your Request

Within 15 days of delivery, contact our crew at [email protected] with your order number and details about the item you wish to return or exchange. Use the template below to ensure we have all necessary information.

2

Receive Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your item back to our hub in Toledo, Ohio. Do not ship any items without an RMA number.

3

Package & Ship Your Item

Securely package the item in its original packaging with all included components (manuals, tools, certificates). Include a copy of your order confirmation or the RMA form. Ship to:

Accurate Fishing Store – Returns
4151 Cedarstone Drive
Toledo, OH 43604
United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

4

Inspection & Processing

Once received, our precision-obsessed crew will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete and your return or exchange is approved.

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected] to expedite your request.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Accurate Fishing Store Crew, I would like to request a [Return/Exchange] for my recent order. Order Number: [Please provide] Item(s) for Return/Exchange: [e.g., Valiant 2 Combo, Size M Reel] Reason for Request: [e.g., Incorrect size, Product defect, Change of mind] I confirm that the item is in new, unused condition with all original packaging and accessories. Please provide the RMA number and return instructions. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timeline & Method

Once your return is approved:

  • Timeline: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
  • Method: Funds will be returned to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Notification: You will receive an email confirmation once the refund has been issued. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
  • Exchanges: For exchanges, we will ship the replacement item once the return is approved. Standard or free shipping (for orders over $50) will apply based on your original order.

Non-Returnable Items

To ensure the safety and integrity of specialized fishing equipment, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Parts Kits & Reel Parts: Due to their technical nature and potential for customization, all individual components and parts kits are final sale.
  • Stickers: All sticker sales are final.
  • Personalized or Used Gear: Any item that has been used, altered, or personalized cannot be returned.
  • Clearance or Final Sale Items: These will be explicitly marked at the time of purchase.

Important: If you receive a defective or damaged item (including any product from the non-returnable list above), please contact us immediately at [email protected] with photos of the damage or defect. We will promptly arrange a replacement, repair, or refund.

International Returns

As we serve anglers worldwide, please note:

  • International customers are responsible for any return shipping costs, customs duties, or taxes incurred when sending items back to the USA.
  • We recommend using a trackable shipping service (like DHL or FedEx) for your return.
  • Refunds will be issued in US Dollars. Any currency exchange differences are the customer’s responsibility.

Need Assistance?

Our crew is here to help you with the same precision we apply to our engineering. Contact us for any questions about returns or exchanges.

Email: [email protected]
Mail: Accurate Fishing Store, 4151 Cedarstone Drive, Toledo, OH 43604, USA
Response Time: We aim to respond to all inquiries within 1-2 business days.

Accurate Fishing Store | 4151 Cedarstone Drive, Toledo, OH 43604 | Serving Anglers Worldwide